Frequently Asked Questions
Everything you need to know about our professional document services.
What is the difference between proofreading and editing?
Editing focuses on improving the overall quality of your writing, including flow, structure, and clarity. Proofreading is the final step, focusing on correcting surface-level errors such as typos, grammar, and punctuation.
How do I receive my completed documents?
Once our editors have finished working on your file, you will receive an email notification with a secure link to download your edited document directly from your customer dashboard.
What is your standard turnaround time?
Our standard delivery time is 72 hours, but we offer express options for urgent projects that require completion within 12 or 24 hours.
Are my documents kept confidential?
Absolutely. We use industry-standard encryption for all file transfers, and our editors are bound by strict non-disclosure agreements to ensure your intellectual property remains private.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
What if I am not satisfied with the final result?
We offer a 100% satisfaction guarantee. If the work does not meet your expectations, please contact us within 7 days for a free revision based on your original instructions.